COVID-19 and Its Aftermath: Five Trends to Watch
The story of COVID-19 is one of optimism and pessimism, of confidence and nervousness. While the economic, political, and cultural …
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Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to …
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Land-Based Casinos: Battered and Bruised By COVID-19
The COVID-19 pandemic has had a huge detrimental impact on the casino industry. With majority of the world’s casinos being …
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Angry, Upset Players – What should you do?
My last educational post received so many responses that I have decided to post another helpful article about how to …
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They’re stealing our stackers……parts one and two by John Connolly
All across Europe slot machines are being robbed by Colombians and Peruvian organized gangs and their member numbers are growing. …
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Is Europe a place for ICRs?
Recently I was involved in a study looking at the role of ICRs in different parts of the world. The …
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