Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to …
Read More
Land-Based Casinos: Battered and Bruised By COVID-19
The COVID-19 pandemic has had a huge detrimental impact on the casino industry. With majority of the world’s casinos being …
Read More
Un certain regard
Why have your operation audited by independent experts? “An operational audit is an examination of the manner in which an …
Read More
Casino Junkets – Part Art, Part Science and Part Voodoo
Casino junkets are a very interesting subject. Casino junkets, junket reps and independent reps who organize individual ‘splinter junkets’ exist …
Read More
Angry, Upset Players – What should you do?
My last educational post received so many responses that I have decided to post another helpful article about how to …
Read More
Casino Junkets….The good, the bad and the ugly….Part 1
First, we need to understand what a junket is and what it is not. A casino junket is a group …
Read More
