Kristof Szucs

The 7 Failures of State Owned Casinos

There is an old joke from late Soviet Moscow. The first state-run red light house has opened. The chandeliers are Bohemian crystal. The champagne is

Robert Brassai

5 Ownership Models that Change Everything

Over the course of a thirty-year career in this industry I have worked for a large listed corporation with properties across three continents, a smaller

Robert Brassai

The Reinvestment Trap

There is a particular kind of meeting that most senior casino people have sat through more times than they would like to admit. An offer

Andrei Frimescu

A DAY IN A LIFE

Creating a compelling customer experience with an omnichannel strategy “I read the news today, oh boy…” and once again the industry is talking about omnichannel

Robert Brassai

The Business of Human Weakness

Hungary votes on 12 April. I am Hungarian, which is one reason this subject does not feel abstract to me. If you have watched Orbán’s

Robert Brassai

The Cost of Dishonesty in Casino Reporting

There is a particular kind of report that looks perfectly respectable right up until the moment it becomes expensive. It arrives on time. The numbers

Robert Brassai

What Actually Gets Lost Between Shifts

One of the quickest ways to understand how a casino is actually run is to watch a shift handover. Not the formal briefing with printed

Robert Brassai

A Flood of Content, a Drought of Experience

Over the past year or so there’s been a noticeable shift in how consultants in the gaming industry are positioning themselves. Everyone is publishing. Constantly.