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John Connolly

First-time casino visitors

  Who are they? First-time casino visitors. This is the question every duty manager has to ask themselves when a

Robert Brassai

Taking a land based casino online

With the recent lock down of land-based casinos all over the world, the search for alternative revenue streams intensified. People

Shaun McCamley

Change Management

Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to

Robert Brassai

Un certain regard

Why have your operation audited by independent experts? “An operational audit is an examination of the manner in which an



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