The 5Es of Great Customer Experience in Gaming
Several casino companies are now making considerable investments in trying to understand and orchestrate the experience they provide to guests.
Sudhir Kale
28/03/2021
The fate of a Colombian “stacker stealer” in Vietnam
Mr X received a heavy sentence for “stealing” more than 1 billion VND at a game machine. Wednesday, August 24,
John Connolly
25/03/2021
BlockChain In Gaming – Are We There Yet?
At the core of any successful gaming business is the need to innovate across all areas of product and game
Shaun McCamley
25/03/2021
The Casino Marketing Planning Process
THE GOALS OF CASINO MARKETING The goal of business is to generate profits1. To the task of achieving profit goals,
Steve Karoul
24/03/2021
Gaming License Costs in the Ukraine
UKRAINIAN GAMBLING LAW This Alert (“Alert”) is based on the Ukrainian gambling law (“Gambling Law”) that was approved by the
Ilya Machavariani
23/03/2021
Ukrainian Gambling on the Tight Rope (Outlook before the law was passed)
Everyone knows at least a bit about the rollercoaster drama that the Ukrainian gambling scene has been for the past
Robert Brassai
23/03/2021
Personalization the artificial intelligence way
“AI is one of the most important things humanity is working on. It is more profound than, I dunno, electricity
Andrew Pearson
20/03/2021
First-time casino visitors
Who are they? First-time casino visitors. This is the question every duty manager has to ask themselves when a
John Connolly
18/03/2021
COVID-19 and Its Aftermath: Five Trends to Watch
The story of COVID-19 is one of optimism and pessimism, of confidence and nervousness. While the economic, political, and cultural
Sudhir Kale
18/03/2021
When is a High Roller Actually High Risk?
INTRODUCTION There are almost 600 casinos in the United States and several thousand around the world. Every one of them
Steve Karoul
17/03/2021
Taking a land based casino online
With the recent lock down of land-based casinos all over the world, the search for alternative revenue streams intensified. People
Robert Brassai
15/03/2021
Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to
Shaun McCamley
13/03/2021
