Angry, Upset Players – What should you do?
My last educational post received so many responses that I have decided to post another helpful article about how to …
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Casino Junkets….The good, the bad and the ugly….Part 1
First, we need to understand what a junket is and what it is not. A casino junket is a group …
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Casino Junkets….the good the bad and the ugly….Part 2
First, it is important to understand that Junket Reps serve a legitimate function in many different casinos around the world. …
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In the land of the blind, the one-eyed man is king
This column was born in South Africa, in the middle of nowhere between Jo’Burg and Sun City in a Dacia …
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The curious divide between online and brick and mortar gambling
Some of you might remember the days when on major gaming shows table games and tables related manufacturers still took …
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Crisis management in casinos
On my long list of subjects for this column, crisis management has been patiently waiting for its turn to see …
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