Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to explore with clients looking to improve bottom line results. So what is Change Management and more importantly by implementing change what are the benefits and will it improve your bottom line results. Before we explore […]
Slot Game Selection Criteria (Part 2)
As noted in my previous article on game selection criteria, the discovery of saturation and how it impacts slot revenue is an important component of analysis when determining the proper mix of machines on your slot floor. This month let’s look deeper into the process of saturation analysis. Saturation studies can improve slot performance […]
COVID-19 and Its Aftermath: Five Trends to Watch
The story of COVID-19 is one of optimism and pessimism, of confidence and nervousness. While the economic, political, and cultural impacts of this pandemic will differ somewhat from country to country, there exist a handful of trends that will be experienced around the globe, albeit to varying degrees. The direction and pace of these developments […]
Angry, Upset Players – What should you do?
My last educational post received so many responses that I have decided to post another helpful article about how to handle angry upset players which is a universal problem in most casinos around the world today. Angry Upset Players: What should you do? How do you diffuse conflict when a casino player becomes angry or […]
Casino Junkets….The good, the bad and the ugly….Part 1
First, we need to understand what a junket is and what it is not. A casino junket is a group of individuals that “supposedly” have a propensity for gaming that are being organized by a tour leader referred to as a junket rep to take them on an organized trip to a casino for gaming […]
Casino Junkets….the good the bad and the ugly….Part 2
First, it is important to understand that Junket Reps serve a legitimate function in many different casinos around the world. They basically act similar to an independent manufacturer’s sales representative who represents the manufacturer’s line of products on a commission basis instead of working on a fixed salary as most casino employees do. There are […]