Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to …
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Slot Game Selection Criteria (Part 2)
As noted in my previous article on game selection criteria, the discovery of saturation and how it impacts slot …
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COVID-19 and Its Aftermath: Five Trends to Watch
The story of COVID-19 is one of optimism and pessimism, of confidence and nervousness. While the economic, political, and cultural …
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Angry, Upset Players – What should you do?
My last educational post received so many responses that I have decided to post another helpful article about how to …
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Casino Junkets….The good, the bad and the ugly….Part 1
First, we need to understand what a junket is and what it is not. A casino junket is a group …
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Casino Junkets….the good the bad and the ugly….Part 2
First, it is important to understand that Junket Reps serve a legitimate function in many different casinos around the world. …
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