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casino operations

02

Aug'21

Change Management

Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to …

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28

Mar'21

The 5Es of Great Customer Experience in Gaming

Several casino companies are now making considerable investments in trying to understand and orchestrate the experience they provide to guests. …

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17

Mar'21

When is a High Roller Actually High Risk?

INTRODUCTION There are almost 600 casinos in the United States and several thousand around the world. Every one of them …

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13

Mar'21

Change Management

Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to …

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13

Mar'21

Land-Based Casinos: Battered and Bruised By COVID-19

The COVID-19 pandemic has had a huge detrimental impact on the casino industry. With majority of the world’s casinos being …

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12

Mar'21

Un certain regard

Why have your operation audited by independent experts? “An operational audit is an examination of the manner in which an …

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