Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to …
Read More
The 5Es of Great Customer Experience in Gaming
Several casino companies are now making considerable investments in trying to understand and orchestrate the experience they provide to guests. …
Read More
When is a High Roller Actually High Risk?
INTRODUCTION There are almost 600 casinos in the United States and several thousand around the world. Every one of them …
Read More
Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to …
Read More
Land-Based Casinos: Battered and Bruised By COVID-19
The COVID-19 pandemic has had a huge detrimental impact on the casino industry. With majority of the world’s casinos being …
Read More
Un certain regard
Why have your operation audited by independent experts? “An operational audit is an examination of the manner in which an …
Read More
