First-time casino visitors
Who are they? First-time casino visitors. This is the question every duty manager has to ask themselves when a big player (players) appears on their gaming floor. They may have arrived in a junket group from some unknown gaming jurisdiction or they may have just arrived on business to your city. If they are […]
COVID-19 and Its Aftermath: Five Trends to Watch
The story of COVID-19 is one of optimism and pessimism, of confidence and nervousness. While the economic, political, and cultural impacts of this pandemic will differ somewhat from country to country, there exist a handful of trends that will be experienced around the globe, albeit to varying degrees. The direction and pace of these developments […]
Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to explore with clients looking to improve bottom line results. So what is Change Management and more importantly by implementing change what are the benefits and will it improve your bottom line results. Before we explore […]
Land-Based Casinos: Battered and Bruised By COVID-19
The COVID-19 pandemic has had a huge detrimental impact on the casino industry. With majority of the world’s casinos being forced to close for at least some time during the pandemic, gaming revenues in 2020 have taken a huge hit. The decline in revenues from pre-pandemic times to the post-reopening period shows dramatic variations across […]
Angry, Upset Players – What should you do?
My last educational post received so many responses that I have decided to post another helpful article about how to handle angry upset players which is a universal problem in most casinos around the world today. Angry Upset Players: What should you do? How do you diffuse conflict when a casino player becomes angry or […]
They’re stealing our stackers……parts one and two by John Connolly
All across Europe slot machines are being robbed by Colombians and Peruvian organized gangs and their member numbers are growing. Even though they are from time to time being arrested it doesn’t stop them in their pursuit of what seems to them to be easy pickings. Why is it easy for them? Well, there are […]