Ukrainian Gambling on the Tight Rope (Outlook before the law was passed)
Everyone knows at least a bit about the rollercoaster drama that the Ukrainian gambling scene has been for the past 3 decades. Before the 2009 gaming ban, the country was a typical eastern European state as far as the gambling industry was concerned. Riddled with mafia presence and sometimes even violence. I very much remember […]
Personalization the artificial intelligence way
“AI is one of the most important things humanity is working on. It is more profound than, I dunno, electricity or fire.” Sundar Pichai, CEO, Google We seem to be living in the age of AI. Everywhere you look, companies are touting their most recent AI, machine learning (ML), and deep learning breakthroughs, even when […]
First-time casino visitors
Who are they? First-time casino visitors. This is the question every duty manager has to ask themselves when a big player (players) appears on their gaming floor. They may have arrived in a junket group from some unknown gaming jurisdiction or they may have just arrived on business to your city. If they are […]
COVID-19 and Its Aftermath: Five Trends to Watch
The story of COVID-19 is one of optimism and pessimism, of confidence and nervousness. While the economic, political, and cultural impacts of this pandemic will differ somewhat from country to country, there exist a handful of trends that will be experienced around the globe, albeit to varying degrees. The direction and pace of these developments […]
When is a High Roller Actually High Risk?
INTRODUCTION There are almost 600 casinos in the United States and several thousand around the world. Every one of them probably has a different interpretation of what a high roller is. It is an interesting and controversial subject that is all relative to each casinos VCL. VCL is one of the many variable factors that […]
Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to explore with clients looking to improve bottom line results. So what is Change Management and more importantly by implementing change what are the benefits and will it improve your bottom line results. Before we explore […]