When is a High Roller Actually High Risk?
INTRODUCTION There are almost 600 casinos in the United States and several thousand around the world. Every one of them …
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Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to …
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Land-Based Casinos: Battered and Bruised By COVID-19
The COVID-19 pandemic has had a huge detrimental impact on the casino industry. With majority of the world’s casinos being …
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Un certain regard
Why have your operation audited by independent experts? “An operational audit is an examination of the manner in which an …
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Casino Junkets – Part Art, Part Science and Part Voodoo
Casino junkets are a very interesting subject. Casino junkets, junket reps and independent reps who organize individual ‘splinter junkets’ exist …
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Angry, Upset Players – What should you do?
My last educational post received so many responses that I have decided to post another helpful article about how to …
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