Is Europe a place for ICRs?
Recently I was involved in a study looking at the role of ICRs in different parts of the world. The way different continents, cultures gamble can be very different and what form of gambling is prevalent apart from the cultural factor is mostly influenced by the kind of operators and their business models present in […]
In the land of the blind, the one-eyed man is king
This column was born in South Africa, in the middle of nowhere between Jo’Burg and Sun City in a Dacia revving at 5,000 and barely making it up a hill. I would call it a difficult birth, but I am certain it will have a bright future. Glyn and I agreed that a structured series […]
The curious divide between online and brick and mortar gambling
Some of you might remember the days when on major gaming shows table games and tables related manufacturers still took up quite a bit of floor space. Having started my gaming carrier almost 30 years ago on the tables side of the land-based gaming industry, I always kept a tag on technological advances and change […]
Must the show go on?
The gaming industry has always had a very healthy trade show and conference business around it bringing gaming professionals of all sorts together with each other, suppliers, educators, etc. From major international companies to small local shops, we had events of all shapes and sizes where we could meet long lost colleagues, spend the yearly […]
Are Customers More Than Data Points?
In a recent article I was arguing that many casinos in the region (and worldwide I would say) do not make the best of the data at their disposal. In this one, I am taking a look at how some companies might rely too much on the data and forget the customer as a human […]