Capacity Planning in Marketing
Know Your Limitations In his article What Is a Constraint in Marketing?1, John DuBois claims, “A constraint limits or holds …
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As the Browser Cookie Crumbles…
Like Mark Twain’s claim that the news of his death was greatly exaggerated, the news of the browser cookie’s death …
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Hospitality Systems of the Future
The future is a scary place…but one also filled with opportunity. On the one hand you have a rag tag …
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Personalization the artificial intelligence way
“AI is one of the most important things humanity is working on. It is more profound than, I dunno, electricity …
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Are Customers More Than Data Points?
In a recent article I was arguing that many casinos in the region (and worldwide I would say) do not …
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