First-time casino visitors
Who are they? First-time casino visitors. This is the question every duty manager has to ask themselves when a big player (players) appears on
John Connolly
18/03/2021
Who are they? First-time casino visitors. This is the question every duty manager has to ask themselves when a big player (players) appears on
The story of COVID-19 is one of optimism and pessimism, of confidence and nervousness. While the economic, political, and cultural impacts of this pandemic will
INTRODUCTION There are almost 600 casinos in the United States and several thousand around the world. Every one of them probably has a different interpretation
With the recent lock down of land-based casinos all over the world, the search for alternative revenue streams intensified. People and businesses as well mostly
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to explore with clients looking to
The COVID-19 pandemic has had a huge detrimental impact on the casino industry. With majority of the world’s casinos being forced to close for at
Why have your operation audited by independent experts? “An operational audit is an examination of the manner in which an organization conducts business, with the
Casino junkets are a very interesting subject. Casino junkets, junket reps and independent reps who organize individual ‘splinter junkets’ exist all around the world today.
My last educational post received so many responses that I have decided to post another helpful article about how to handle angry upset players which
First, we need to understand what a junket is and what it is not. A casino junket is a group of individuals that “supposedly” have
First, it is important to understand that Junket Reps serve a legitimate function in many different casinos around the world. They basically act similar to
All across Europe slot machines are being robbed by Colombians and Peruvian organized gangs and their member numbers are growing. Even though they are from