The fate of a Colombian “stacker stealer” in Vietnam
Mr X received a heavy sentence for “stealing” more than 1 billion VND at a game machine. Wednesday, August 24, …
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First-time casino visitors
Who are they? First-time casino visitors. This is the question every duty manager has to ask themselves when a …
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COVID-19 and Its Aftermath: Five Trends to Watch
The story of COVID-19 is one of optimism and pessimism, of confidence and nervousness. While the economic, political, and cultural …
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When is a High Roller Actually High Risk?
INTRODUCTION There are almost 600 casinos in the United States and several thousand around the world. Every one of them …
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Change Management
Change Management, a resourceful process to improve a properties gross gaming results and a process I am often asked to …
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Un certain regard
Why have your operation audited by independent experts? “An operational audit is an examination of the manner in which an …
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