The Old Annual Casino Budget Dilemma
Casino budgets are an annual process that seems to come and go without too much ceremony or celebration. Depending upon your casino’s budget process, it can be a productive activity or an activity of futile frustration. I have researched the budget process in many different casinos looking for common denominators as well as common helpful […]
VICTORS: Dominate Your Competition Through Superior Customer Experience
A vast majority of businesses today compete primarily on Customer Experience (CX). However, the reality is that for gaming companies and clubs, efforts to achieve improvement in customer experience have consistently been bottlenecked, if not outright thwarted, resulting in inconsistencies and misalignment in CX delivery. Ambiguity and inactivity represent two of the most notable culprits […]
Who first Fingered the Russian slot machine hackers who are taking millions from casinos?
They haven’t gone away. As I mentioned in a previous article, our society C.S.&S.S. first mentioned Murat BLIEV in June 2011. In 2012 when I assisted in the opening of a casino in Switzerland the surveillance department already had instructions to red flag any Russians entering the premises. However, it wasn’t until June 2014 that […]
Technological Impacts on Table Games Operations
As we begin, tentatively, coming out of the Covid-19 pandemic, it is time to completely reassess the Casino industry and how we think it will progress, certainly in the short and medium terms. In Las Vegas, where I currently reside, there has been a definite split between the relative success of operations on, or off, […]
La liberté par la règle dans la règle
La soirée était calme en cette fin de saison, bercé par le bruissement des jetons et les annonces des croupiers, j’appréciais le calme et la tranquillité de cette nuit. Quand soudain, un rugissement brisa la quiétude de cette nuit idyllique. D’un coup d’œil j’avisais la table d’où était parti le scandale et comme par magie […]
Lessons learnt from COVID restrictions on the slot floor
SLOTS Lessons – COVID-19 – What have we learned from the pandemic in Chile and does it apply or coincide with the rest of the world? There has been various very interesting and valuable articles regarding the impact of the pandemic on casino floors and what we can learn from it i.e. Floor diversification, player […]