Author: Malcolm Rutherford

Malcolm has been involved in the Casino industry since 1988, initially in Operational Gaming and, from 1995 onward in Surveillance and Investigations. In Greece, Morocco, the UK and in Macau; picking up wide and varied experience along the way. He is now responsible for Project Development and Management with eConnect as well as looking after sales and customer relations in the APAC region. Malcolm has helped develop the scope and operational functionality of the eConnect family of optimization and loss prevention products as well as expounding a new paradigm for the future course of the company, with a focus on the benefits and potential of artificial intelligence; and how it can be used to identify patterns , and areas of concern, for human intervention. While at the Galaxy Entertainment Group he was responsible for recruiting a twenty-one strong team to investigate all elements of fraud and crime within the entire organization. Committed to lifelong learning he continues to study with the likes of the Open University and Coursera, such diverse subjects as Business and Marketing, Fraud, Economics, History, Genetics and Terrorism. Malcolm continues to split his time between the US, Europe and the Far East.

Do the Right Thing

In July of 1588 a large Spanish fleet edged Eastward up the English Channel, followed, just beyond long cannon shot, by the fleet of England. There, aboard the Sao Martinho, Flagship of the Squadron of Portugal, and indeed the whole Armada, stood Don Alonso Pérez de Guzmán y de Zúñiga-Sotomayor, 7th Duke of Medina Sidonia, who […]

Hospitality Systems of the Future

The future is a scary place…but one also filled with opportunity. On the one hand you have a rag tag band of human resistance fighters trying to preserve their freedoms and liberate the world from the oppression of their AI overlords and on the other hand you have that same AI, intent, in a coldly […]

Threat Vectors in Land Based Casinos

So, we have given some thought to policy and procedure. This is important, because good policy and procedure will enable a casino organization to deter a lot of potential crime and will give them the best chance possible to speedily detect those individuals who, for whatever reason, cannot, or will not, be deterred. But, even […]

Technological Impacts on Table Games Operations

As we begin, tentatively, coming out of the Covid-19 pandemic, it is time to completely reassess the Casino industry and how we think it will progress, certainly in the short and medium terms. In Las Vegas, where I currently reside, there has been a definite split between the relative success of operations on, or off, […]

An Introduction to Rating Scams

The whole idea of Casino Membership Loyalty Ratings Systems is to tell the Casino Operation, especially Gaming and Marketing, how much their Patrons are worth and therefore how much value they are for your Casino operation. From this you can decide how much you wish to return to them by way of incentives, or as […]