What Actually Gets Lost Between Shifts
One of the quickest ways to understand how a casino is actually run is to watch a shift handover. Not the formal briefing with printed reports and polite summaries.The few minutes before and after that, when supervisors exchange what really happened.Who played. What went wrong. What was adjusted. What still needs attention. In some properties, […]
A Flood of Content, a Drought of Experience
Over the past year or so there’s been a noticeable shift in how consultants in the gaming industry are positioning themselves. Everyone is publishing. Constantly. Articles, white papers, opinion pieces, frameworks with arrows and clean diagrams. On the surface it looks like a sudden intellectual surge across the sector. In reality, a large share of […]
Ukrainian Gambling on the Tight Rope (Outlook before the law was passed)
Everyone knows at least a bit about the rollercoaster drama that the Ukrainian gambling scene has been for the past 3 decades. Before the 2009 gaming ban, the country was a typical eastern European state as far as the gambling industry was concerned. Riddled with mafia presence and sometimes even violence. I very much remember […]
Taking a land based casino online
With the recent lock down of land-based casinos all over the world, the search for alternative revenue streams intensified. People and businesses as well mostly like to stick to what they know or what they think they know, so they search for these revenue sources in gaming alternatives such as online casino, sportsbook, lottery and […]
Un certain regard
Why have your operation audited by independent experts? “An operational audit is an examination of the manner in which an organization conducts business, with the objective of pointing out improvements that will increase its efficiency and effectiveness.” And there are various manners in which business can be conducted. They can all be equally effective and […]
Is Europe a place for ICRs?
Recently I was involved in a study looking at the role of ICRs in different parts of the world. The way different continents, cultures gamble can be very different and what form of gambling is prevalent apart from the cultural factor is mostly influenced by the kind of operators and their business models present in […]