Casino Player Development Science by Nick Ippolito
In my continued mission to help casino hosts and management to focus on exactly what casino player development means and …
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Casino Player Development vs Casino Hosting by Nick Ippolito
Your Time on the Phone and Your Time on the Floor My time in Morocco was an amazing experience for …
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Hollywood Hosts
When I saw Roberts petition about having a female writing for Qasiknow I felt a bit challenged. I can’t leave …
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VICTORS: Dominate Your Competition Through Superior Customer Experience
A vast majority of businesses today compete primarily on Customer Experience (CX). However, the reality is that for gaming companies …
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Physics, Psychology and the Casino Industry
The other day my wife called me and asked me what I was doing. I gave her the standard one …
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The 5Es of Great Customer Experience in Gaming
Several casino companies are now making considerable investments in trying to understand and orchestrate the experience they provide to guests. …
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