Angry, Upset Players – What should you do?
My last educational post received so many responses that I have decided to post another helpful article about how to handle angry upset players which is a universal problem in most casinos around the world today. Angry Upset Players: What should you do? How do you diffuse conflict when a casino player becomes angry or […]
Casino Junkets….The good, the bad and the ugly….Part 1
First, we need to understand what a junket is and what it is not. A casino junket is a group of individuals that “supposedly” have a propensity for gaming that are being organized by a tour leader referred to as a junket rep to take them on an organized trip to a casino for gaming […]
Casino Junkets….the good the bad and the ugly….Part 2
First, it is important to understand that Junket Reps serve a legitimate function in many different casinos around the world. They basically act similar to an independent manufacturer’s sales representative who represents the manufacturer’s line of products on a commission basis instead of working on a fixed salary as most casino employees do. There are […]
They’re stealing our stackers……parts one and two by John Connolly
All across Europe slot machines are being robbed by Colombians and Peruvian organized gangs and their member numbers are growing. Even though they are from time to time being arrested it doesn’t stop them in their pursuit of what seems to them to be easy pickings. Why is it easy for them? Well, there are […]
Is Europe a place for ICRs?
Recently I was involved in a study looking at the role of ICRs in different parts of the world. The way different continents, cultures gamble can be very different and what form of gambling is prevalent apart from the cultural factor is mostly influenced by the kind of operators and their business models present in […]
In the land of the blind, the one-eyed man is king
This column was born in South Africa, in the middle of nowhere between Jo’Burg and Sun City in a Dacia revving at 5,000 and barely making it up a hill. I would call it a difficult birth, but I am certain it will have a bright future. Glyn and I agreed that a structured series […]