The Gambling Commission levied a financial penalty on Casumo of £6 million ($8.23 million), following a 2019 study.
The Gambling Commission reports say that Casumo failed a variety of social responsibility and financial procedures. According to the operator, it has accepted the decision and “accepts its shortcomings in fully introducing and executing necessary actions.”
Between October 2019 and January 2020, the audit’s discovery encountered several breaches. As a result, The audit examined Casumo’s rapid growth since the beginning.
The Gambling Commission discovered that the operator had issues dealing with problem gamblers. He was not checking financial resources effectively and provided insufficient paperwork checks.
The Gambling firm hired Shelly Suter-Hadad, a new CEO. She had expertise in developing compliance-led gaming groups and management, to mitigate these issues.
Suter-Hadad stated: “Since joining Casumo last year, my goal has been on establishing a new senior leadership team and Personal Management License owners.”
“With extensive industry experience and the skills and expertise to assure we are a compliance-driven business,” she added.
“Besides, having recognized that key processes have failed in the past, I took decisive steps to incorporate fundamental operational improvements. As a result, Casumo will become a gaming group with compliance and responsible gambling at the core of its business and society.”
With the hiring of Suter-Hadad, the Commission has seen an improvement in policies and procedures.