Merkur Spielbanken Sachsen-Anhalt GmbH & Co. KG, a Gauselmann Group company in which the Swiss Stadtcasino Baden AG also has a stake, was the first casino company to undergo the comprehensive certification process of the internationally renowned Global Gambling Guidance Group (G4) as early as 2015, bringing a new level of quality to the industry. In each situation, a G4 award is valid for two years.
A second examination will be conducted to confirm that all professional and quality-related G4 criteria are being followed to the letter. The Merkur Spielbanken casinos in Saxony-Anhalt have received another thorough inspection by G4 auditor Pieter Remmers, and the three locations in Leuna, Magdeburg, and Halle have all passed the exhaustive certification process with flying colors.
Jan Kowala, Head of the Gauselmann Group’s Central Prevention Department, which assisted the G4 Commission during the current evaluation, is likewise pleased that all three Merkur Spielbanken casinos passed the recertification with flying colors.
“We consider the successful recertification to be confirmation by independent, external experts that our extensive prevention measures are mature in terms of quality and are being diligently applied in practice.”
The independent G4 Commission evaluation employs high standards to examine internal company norms and procedures such as personnel training and access control, in addition to checking compliance with all legal obligations.
Knuth Achilles, Director of Merkur Spielbanken in Saxony-Anhalt, praised the outstanding result of the employee live interviews. “Recertification by the G4 Commission has shown that our casino employees are extremely professional and competently implement all youth and player protection measures. The recertification is therefore also testament to the excellent training management in the entire corporate group.”
The Gauselmann Group has a long history with the topic of responsible gaming. By establishing the Central Prevention department in 2010, the corporate group also placed a premium on this issue, making it a fundamental component of the company’s culture.