GLI expands its customer support teams in the US

Gaming Laboratories International (GLI) has expanded its customer support teams with various promotions and recruits.

Candi Lopez, who has been promoted to Manager of Client Services, is in charge of GLI’s Client Services. In her new role, she will collaborate with GLI’s VP of North American Client Services to ensure suppliers’ success across North America.

Cindy Nguyen, now Senior Account Executive, has also been promoted within the North American Supplier Team. Her connections with tribal gaming will help bridge the gap between vendors, tribes, and technologies as gaming continue expanding.

Within the North American Supplier Team, Kelvin Ortega has been promoted to Account Executive. Mr Ortega has gained valuable cross-functional experience while working at GLI since 2015. He has been a Document Specialist in GLI’s QA department and Technical Assistant in GLI’s Engineering department.

Joe Decorah has joined GLI’s Tribal and Government Client Services Team as a Client Service Representative. Mr Decorah has worked in the gaming industry for over 30 years. He most recently worked for Wipfli, where he was in charge of generating sales leads and onboarding clients

Joe is a member of the Ho-Chunk Nation and has worked for his tribe in many capacities, including gaming laws and regulatory oversight.

Christos Karountzos has joined GLI as an Account Executive on the North American Supplier Team. His previous positions include Gaming Licensing Analyst for the Illinois Gaming Control Board (IGCB) and Senior Jurisdictional Engineer in Compliance at Scientific Games and WMS Gaming.

Kelly Myers has been hired as a Client Services Representative for GLI’s Tribal and Government Client Services Team. She was most currently the Cherokee Nation Gaming Commission’s Compliance and Licensing Manager.

“We are pleasantly surprised by the skills that our North American Supplier Team and Tribal and Government Client Services Team bring to GLI and our valued clients. It is an exciting moment to be in our industry as we emerge from the previous year’s challenges. And that we get to see the great potential that lies ahead,” said GLI President/CEO James Maida.

“Our new team members will provide technical support, expertise, and confidence to help our clients achieve their visions, working alongside our pool of talented and tenured staff,” he added.