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Customer Experience

29

Jun'21

Casino Player Development Science by Nick Ippolito

In my continued mission to help casino hosts and management to focus on exactly what casino player development means and …

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18

May'21

Hollywood Hosts

When I saw Roberts petition about having a female writing for Qasiknow I felt a bit challenged. I can’t leave …

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20

Apr'21

VICTORS: Dominate Your Competition Through Superior Customer Experience

A vast majority of businesses today compete primarily on Customer Experience (CX). However, the reality is that for gaming companies …

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29

Mar'21

Physics, Psychology and the Casino Industry

The other day my wife called me and asked me what I was doing. I gave her the standard one …

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28

Mar'21

The 5Es of Great Customer Experience in Gaming

Several casino companies are now making considerable investments in trying to understand and orchestrate the experience they provide to guests. …

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